Dec 19 Update : Shipping with Canada Post from the LVNEA Workshop will most likely resume on Monday Dec 30, 2024. Our team is now on a much needed holiday break and will be returning on Dec 30. Based on the updates from Canada Post, we should be able to resume sending packages with them upon our return. This situation is subject to change depending on the evolving situation. 

Communications from Canada Post: as of Tuesday Dec 17, the Canadian Government has ordered Canada Post Workers to resume their work at Canada Post facilities. New commercial domestic mail is not being accepted until Thursday Dec 18 and new international mail isn’t being accepted until Monday Dec 23. Commercial businesses are unable to request collection of their labeled packages until Monday Dec 23.

The Canadian Union of Postal Workers has also been clear that, as the order to return to work is a clear violation of their Charter rights, they will attempt to challenge the government intervention to end the strike. It is unclear yet how long this challenge will take to formally be presented or what will be affected by it. 

As always, we will continue to stand in support with the CUPW and we deeply appreciate the generosity shared by all our customers as we collectively go forward in solidarity with labour movements everywhere fighting for fair and safe working conditions.

Thank you all for your patience, understanding, and support!

-Solidarity with the striking Canada Post workers. Collective good over individual convenience & comfort, always.-

PLEASE READ:

• Our studio & virtual storefront remain open through the strike, and orders will continue to be processed as usual.

• Parcels will continue to be shipped via UPS. Regular tariffs will be restored as soon as possible. 

• Unfortunately, we are unable to ship to P.O. boxes or some rural areas during this time. Any orders placed that fall under these categories will be contacted and may require holding your package until the strike is over unless an alternative address is provided.

• Locals can always opt to pick their orders up in-store, or have them delivered via courier depending on their location. 

Any more questions or concerns regarding order fulfillment and shipping can be sent to info@lvnea.com.

Expected delivery times vary between 3-10 business days (including order processing time). Some order times may be affected by the ongoing Canada Post strike.

Local delivery by bike courier is available on Fridays for a flat rate of $8. This option will be available to customers with qualifying postal codes. ** This option does continue to be available during the Canadian Post Workers Strike and is an excellent option for locals!

Orders for pickup are typically prepared within 24 hours of being placed, and can be retrieved at 160 rue St-Viateur E. #108 (entrance located on ave. Casgrain). 

You’ll receive an email from us when your order is ready for pick-up! If you arrive to collect your order before receiving this email confirmation, we will do our best to prepare your order, though some items may not be immediately available.

Expected delivery times vary between 5-14 business days (including order processing time). Orders are shipped by Canada Post with tracking, or UPS.

Please note that we do not pre-collect or charge customs duties at checkout. The customer is responsible for any import duties or tariffs that may be required by the U.S. customs office prior to delivery. Please monitor the tracking closely to avoid missing any delivery notices

International shipping is available to countries where we can guarantee delivery. For any exceptions, please email us at info@lvnea.com and we’ll do our best to accommodate you. Expected delivery times vary between 2–8 weeks. 

Please note that we do not pre-collect or charge customs duties at checkout. The customer is responsible for any import duties or tariffs that may be required by the carrier service prior to delivery. Please monitor the tracking closely to avoid missing any delivery notices.

If you suspect your parcel has been lost, please contact us at info@lvnea.com with your order number and confirm that the address provided at checkout is correct, and we’ll do our best to assist you.

In the very exceptional instance where a refund is granted for a package returned to us, the original cost of shipping plus a 15% restocking fee will be deducted from the total refund. This also applies to orders that received free shipping. The restocking fee helps cover the costs our small business incurs when processing returns due to issues beyond our control.

We do not accept returns and all sales are final. 

We encourage customers to purchase samples when possible, before committing to a full-size fragrance or product, especially when purchasing a gift for a loved one. Fragrance Samples can be found here, and Apothecary Samples can be found here. We also offer gift cards (an excellent risk-free gift).

If your merchandise arrives damaged, please contact us promptly with your order number, item details, and photos of the issue. We're here to assist you!